HiTechEdge

Tag: T-Mobile

  • T-Mobile Adding In-Store Repairs to 500 US Locations

    T-Mobile Adding In-Store Repairs to 500 US Locations

    T-Mobile is upgrading some 500 US stores, adding same day, in-store device repairs.

    Device repair has become a hot topic in recent years, with many lawmakers pursuing right-to-repair legislation. While T-Mobile’s news doesn’t fall under right-to-repair, it nonetheless should make it much easier for users to get their devices repaired.

    “New in-store authorized repair locations,” reads the company’s blog post. “T-Mobile is upgrading 500 stores across the country to now include in-store device repairs by industry-certified experts from Assurant, with more locations to come. This is the first time T-Mobile will offer in-store repairs, and service locations are coming to nearly every major city across the country. Starting November 1, customers with Protection can check the T-Mobile Store Locator to find an authorized location and then use the online appointment tool (coming soon!) to get same-day repairs right inside a T-Mobile store. Repairs will be completed with some of the most highly-credentialed mobile repair technicians in the industry — that use only manufacturer-approved parts and are committed to fast and reliable service.”

    T-Mobile’s announcement is good news for its customers.

  • T-Mobile Users File Class Action Lawsuits Over Data Breach

    T-Mobile Users File Class Action Lawsuits Over Data Breach

    T-Mobile’s issues are going from bad to worse, as customers have filed two class action lawsuits over the company’s data breach.

    T-Mobile acknowledged it was the victim of a data breach, impacting tens of millions of users. The hacker responsible has been trying to sell the data, including very sensitive data, online.

    According to Business Insider, T-Mobile’s customers have filed two class action lawsuits. One claims a violation of California’s Consumer Privacy Act, while the other claims a violation of the Washington State Consumer Protection Act.

    The lawsuit show the high stakes for companies responsible for consumer data.

  • Verizon Offering Free Apple Arcade or Google Play Pass

    Verizon Offering Free Apple Arcade or Google Play Pass

    Verizon is offering subscribers free Apple Arcade or Google Play Pass in its ongoing efforts to be the center of customers’ digital life.

    Carriers are increasingly expanding beyond basics wireless service, offering promotions, complimentary services and partnerships. The goal is to help reduce churn — the rate at which customers switch carriers — by becoming entrenched in customers’ lives.

    For example, T-Mobile offers T-Mobile Money banking service and T-Mobile Home Internet, as well as free Netflix. Meanwhile, some Verizon plans include free Disney+, Hulu and ESPN+, as well as free Apple Music and Discovery+. 

    Verizon is expanding its bundled services to include a free Apple Arcade or Google Play Pass plan.

    Starting May 25, new and existing customers get six months of Apple Arcade or Google Play Pass, ($4.99/mo. value) on us with any unlimited plan or 12 months on us with “Play More” or “Get More” plans.